Our Managed Data Services provide comprehensive, ongoing support for your Microsoft Fabric environment. We handle the technical details so your team can focus on deriving insights from your data, not maintaining infrastructure.
Focus on Business Value
Let your team focus on analytics and insights while we handle the technical maintenance
Proactive Monitoring
Identify and resolve issues before they impact your business operations
Continuous Improvement
Regular updates, optimizations, and enhancements to your data platform
Predictable Costs
Transparent monthly pricing with no surprise expenses. Need to go beyond your included hours? Overage rates are clearly defined upfront.
Basic Support
Essential maintenance and support for your Microsoft Fabric environment.
Included Services:
- Monitoring of data pipelines and scheduled refreshes
- Regular health check reports
- Up to 10 hours of dedicated support monthly
- Monthly system backup verification
- Email and phone support during business hours
- Simple report modifications
- Quarterly environment review
- Basic user support
Additional support hours available at $200/hr
Standard Support
Enhanced support with proactive monitoring, regular development, and strategic guidance.
Included Services:
- Everything in Basic Support
- Up to 20 hours of dedicated support monthly
- Quarterly dashboard updates and enhancements
- Proactive monitoring and automated alerts
- Data quality monitoring and issue resolution
- Extended support hours (7am–7pm)
- New report and dashboard development
- Monthly strategy calls
- Priority email response (within 4 hours)
- Advanced user support and coaching
Additional support hours available at $185/hr
Premium Support
Tailored support with dedicated resources for business-critical data platforms. Scoped to your environment's complexity and needs.
Included Services:
- Everything in Standard Support
- Dedicated resource allocation
- Continuous data platform optimization
- Data governance oversight
- 24/7 emergency support
- Monthly executive reviews
- Proactive enhancement recommendations
- Custom report and dashboard development
- Comprehensive user training program
- Scalability and architecture planning
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Monthly support hours | 10 hrs | 20 hrs | Scoped to need |
| Pipeline monitoring | |||
| Health check reports | |||
| Data quality monitoring | — | ||
| Proactive alerts | — | ||
| New report development | — | ||
| Strategy calls | — | Monthly | Monthly |
| Executive reviews | — | — | Monthly |
| Dedicated resources | — | — | |
| Data governance | — | — | |
| Emergency support (24/7) | — | — | |
| Support hours | Business hrs | 7am–7pm | 24/7 emergency |
| Response time | Standard | 4-hour priority | Priority + escalation |
| Monthly price | $2,000 | $4,000 | Custom |
Performance Optimization
Regular review and tuning of your Microsoft Fabric environment for optimal performance. We analyze usage patterns, identify bottlenecks, and implement improvements.
User Enablement
Ongoing training and support to help your team maximize the value of Microsoft Fabric. We provide guidance on best practices and help users overcome challenges.
Security & Compliance
Ongoing monitoring and management of security settings, user access, and compliance requirements. We ensure your data platform remains secure.
Scalability Planning
Proactive capacity planning and scalability assessments to ensure your Microsoft Fabric environment grows with your business.
Annual Commitment Benefits
Sign up for an annual managed services agreement and receive:
- 10% discount on the monthly rate
- Free quarterly optimization review — a deep-dive into your Fabric environment's performance, capacity, and opportunities
- 30-day satisfaction guarantee for new clients